Using Balanced Scorecard for benchmarking

Balanced Scorecards as well as other performance measurement tools like metrics or KPI is a great way not only to measure performance, but compare it agains the performance of some other business.

The 65-pages part of the Balanced Scorecard Toolkit focuses on how to use BSC for benchmarking. The part starts with some general terms, e.g. what is benchmarking from viewpoint of BSC and how to use it.

The report focuses on several stages of benchmarking:

  • planning
  • evaluation
  • action
  • revise

Finally, the report reviews some best practices in the area of benchmarking with BSC, giving step by step guides and tools to be used.

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